Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to either of the following addresses:
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Hairpin Leg Company.
Any outbound shipping charges paid to us in addition to the product cannot be refunded.
For defective or damaged products, please see the section below.
Please check over your order thoroughly on arrival. We will need to be notified of any issues within 7 days by email. Please email us at email@example.com with a description of the issue and some photos.
If you fail to contact us within this time we may not be able to process your return.
Damaged items must be shipped back to us in original packaging and protection.
We cannot accept any items back if they have been assembled. Please ensure you check your items over before assembly of the product.
Raw steel table legs will rust over time. The items should arrive with you with a light coating and be free from rust. If you choose to not paint or finish your legs then rust should be periodically cleaned off. We cannot accept back rusted items.
Unless explicitly stated on the product page, none of our products are commercially graded for outdoor use. While we have many people who do use them in this way, performance is not guaranteed.
Currently only zinc and stainless steel table legs are suitable for long term outdoor use.
If you have any questions concerning our return policy, please contact us at:
By email: firstname.lastname@example.org
Via the contact page on our website