Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@thehairpinlegcompany.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to either of the following addresses:


The Hairpin Leg Co. Returns
5350 W Harold Gatty Dr
Suite A
Salt Lake City, Utah, 84116
United States
 
The Hairpin Leg Co. Returns
5502 Island River
Knoxville, Tennessee, 37914
United States

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Hairpin Leg Company.

Any outbound shipping charges paid to us in addition to the product cannot be refunded.

Exceptions

For defective or damaged products, please see the section below.

Please Note

  • It is your responsibility to ensure that products are sufficiently packaged for their return journey. This means that you must use the original packaging and protective materials, securely wrapped as they arrived. Failure to do so may result in a “loss of value” fee being applied to your return to cover damage that cannot be reclaimed from the courier's insurance.
  • If you are returning via your own courier, please ensure a tracked and insured service is used. We will not be able to refund items lost or damaged in transit.

Damaged or Faulty Items

Please check over your order thoroughly on arrival. We will need to be notified of any issues within 7 days by email. Please email us at hello@thehairpinlegcompany.com with a description of the issue and some photos.

If you fail to contact us within this time we may not be able to process your return.

Damaged items must be shipped back to us in original packaging and protection.

Desks & Ready Made Items

We cannot accept any items back if they have been assembled. Please ensure you check your items over before assembly of the product.

Rusted Raw Steel

Raw steel table legs will rust over time. The items should arrive with you with a light coating and be free from rust. If you choose to not paint or finish your legs then rust should be periodically cleaned off. We cannot accept back rusted items.

Outdoor Usage

Unless explicitly stated on the product page, none of our products are commercially graded for outdoor use. While we have many people who do use them in this way, performance is not guaranteed.

Currently only zinc and stainless steel table legs are suitable for long term outdoor use.

Questions

If you have any questions concerning our return policy, please contact us at:


  • By email: hello@thehairpinlegcompany.com

  • Via the contact page on our website